sayagame Privacy Policy

sayagame is committed to protecting the privacy and personal data of every Filipino player who uses our Platform. We operate in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission ("NPC"). Where applicable, we also observe the data protection principles set out by the Philippine Amusement and Gaming Corporation (PAGCOR) as part of our regulated gaming obligations.

This Policy applies to all personal data processed by sayagame in connection with your use of sayagame.vip, including account registration, deposits, withdrawals, gameplay, customer support interactions, and marketing communications. It covers data collected through the Platform website and any associated mobile web experience.

sayagame collects personal data through several channels: directly from you during registration and gameplay, automatically through your use of the Platform, and from third-party payment and identity verification providers. The categories of personal data we process include:

sayagame does not collect sensitive personal information as defined under the DPA (such as health data, religious beliefs, or political affiliations) unless specifically required for regulatory compliance purposes, in which case such collection will be disclosed to you separately.

sayagame processes your personal data for the following purposes:

• Account Management: Creating, verifying, and maintaining your sayagame player account, including identity verification (KYC) as required by PAGCOR and AMLC regulations.
• Service Delivery: Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other Philippine payment channels; providing access to games and live casino services.
• Regulatory Compliance: Fulfilling obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine law. This includes filing Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs) with the AMLC where required.
• Responsible Gaming: Monitoring gaming behavior to identify patterns indicative of problem gambling; enforcing deposit limits, self-exclusion elections, and cooling-off periods; complying with PAGCOR's responsible gaming framework.
• Security & Fraud Prevention: Detecting, investigating, and preventing unauthorized account access, fraudulent transactions, bonus abuse, and other prohibited conduct.
• Customer Support: Responding to queries, resolving disputes, and providing technical assistance through sayagame's 24/7 live chat support.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time through your account settings.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve game offerings, payment processing, and overall Platform performance.

Under the Data Privacy Act of 2012, sayagame processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and sayagame — including account management, payment processing, and game access.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AMLC reporting obligations, and other applicable Philippine legal requirements.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and Platform improvement, where such interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications and optional features, where you have provided clear, affirmative consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

sayagame does not sell your personal data to third parties. We share personal data only where necessary and only with parties who are contractually obligated to handle it in accordance with the Data Privacy Act and this Policy. Recipient categories include:

• Payment Processors: GCash (G-Xchange Inc.), Maya (Voyager Innovations), BancNet, and other Philippine payment service providers, for the purpose of processing deposits and withdrawals.
• KYC/Identity Verification Providers: Third-party verification services used to confirm player identity and age during account registration and enhanced due diligence reviews.
• Game Providers: Licensed game studios (such as Jili, PG Soft, Pragmatic Play, and Evolution Gaming) whose games are hosted on the sayagame Platform. These providers may receive anonymized session data for game integrity purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or regulation.
• IT Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers engaged to operate and protect the Platform, all bound by data processing agreements consistent with the DPA.

All third-party data processors engaged by sayagame are required to maintain data security standards equivalent to or exceeding those applied by sayagame, and may not use player data for any purpose beyond the scope of their service engagement.

sayagame uses cookies and similar tracking technologies to operate the Platform, improve user experience, and analyze usage patterns. The types of cookies used include:

• Strictly Necessary Cookies: Required for the Platform to function, including session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality.
• Performance Cookies: Collect anonymized data about how players use sayagame (e.g., pages visited, game load times) to help us improve Platform performance.
• Functional Cookies: Remember your preferences (e.g., language, game lobby view settings) to personalize your experience on return visits.
• Analytics Cookies: Used to compile aggregate statistics about Platform traffic and usage patterns. Data collected is anonymized and cannot identify individual players.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. sayagame does not use cookies for cross-site behavioral advertising targeting.

sayagame retains personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes. Specific retention periods include:

• Account Data: Retained for the duration of your account relationship with sayagame, plus a minimum of five (5) years following account closure, as required under PAGCOR licensing conditions and AMLC record-keeping obligations.
• Transaction Records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of five (5) years, consistent with AMLC requirements under the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Customer support transcripts and correspondence are retained for two (2) years following case closure.
• Marketing Data: Retained until you withdraw consent or request erasure, provided no other legal retention obligation applies.

Upon expiry of applicable retention periods, personal data will be securely deleted or anonymized in accordance with NPC guidelines.

Under the Data Privacy Act of 2012, as a data subject you have the following rights with respect to your personal data held by sayagame:

• Right to Be Informed: The right to be notified of the purposes and legal basis for which your personal data is being processed — as fulfilled by this Policy.
• Right of Access: The right to request a copy of the personal data sayagame holds about you.
• Right to Rectification: The right to correct inaccurate or incomplete personal data held by sayagame.
• Right to Erasure (Right to Be Forgotten): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, contact sayagame's Data Protection Officer at [email protected]. sayagame will respond to verified requests within the timeframes prescribed by the DPA and NPC regulations.

sayagame implements technical and organizational measures appropriate to the risk level of the personal data we process. Security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and sayagame servers.
• Encryption at rest for sensitive account and financial data stored in sayagame databases.
• Multi-factor authentication (MFA/2FA) options for all registered accounts.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular penetration testing and security audits by independent third-party specialists.
• Incident response procedures aligned with NPC breach notification requirements under the DPA.

In the event of a personal data breach that is likely to result in serious harm to affected data subjects, sayagame will notify the NPC within seventy-two (72) hours of becoming aware of the breach, and will notify affected players as required under applicable DPA provisions.

sayagame is strictly an adult platform. In accordance with PAGCOR regulations, access to real-money gaming services is limited to individuals who are 21 years of age or older. sayagame does not knowingly collect personal data from minors under 21 years of age.

Age verification is conducted as part of the account registration and KYC process. If sayagame discovers that an account has been registered by or on behalf of a person under the age of 21, the account will be immediately suspended, all gaming activity will be voided, and any deposits will be refunded to the original payment source pending verification. If you believe a minor has accessed sayagame, please contact [email protected] immediately.

Some of sayagame's third-party service providers, including game studios and cloud infrastructure providers, may process personal data outside the Republic of the Philippines. Where such cross-border transfers occur, sayagame ensures that appropriate safeguards are in place, including contractual clauses requiring recipient parties to comply with data protection standards equivalent to those required by the DPA and NPC regulations. Such transfers are conducted only where necessary for the delivery of sayagame services and only to destinations with adequate data protection frameworks.

sayagame reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform features. Material changes to this Policy will be communicated to registered players via in-platform notification upon login, email to your registered address, or SMS to your registered Philippine mobile number, depending on the nature of the change.

The "Last Updated" date at the top of this page indicates when the current version of the Policy was published. We recommend reviewing this Policy periodically. Continued use of sayagame following publication of a revised Policy constitutes your acknowledgment of the updated terms.

For any questions, concerns, or requests related to this Privacy Policy or sayagame's data processing practices, you may contact our Data Protection Officer:

If you are not satisfied with sayagame's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph.